At PourLab Zone (“we,” “us,” or “our”), we are committed to protecting the privacy of our customers who purchase our premium bar equipment, including bar rails, refrigeration units, bartending supplies, and related accessories. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pourlabzone.com.

1. Information We Collect

We collect various types of information to provide and improve our services to both professional bar owners and home bar enthusiasts:

  • Personal Information: Name, email address, shipping/billing address, phone number, and payment details when you make a purchase of bar rail moulding, bar refrigerators, or other equipment.
  • Commercial Information: For bulk orders over $1,000 (such as multiple bar rail brackets or complete air line systems), we may collect business name, tax ID, and purchase history.
  • Technical Data: IP address, browser type, device information, and website usage data when you browse our selection of bar accessories or lighting products.
  • Communication Data: Records of your inquiries about bar service supplies or payment methods sent to [email protected].

2. How We Use Your Information

Your information helps us provide exceptional service for your bar equipment needs:

  • Process orders for 1.5-inch or 2-inch outside diameter rail tubing and other products
  • Provide customer support for inquiries about bar mirrors or bartender supplies
  • Improve our website experience for browsing bar decor and cleaning supplies
  • Send order confirmations and shipping updates for your kegerator systems
  • Prevent fraud in transactions for high-value items like commercial bar refrigerators
  • Comply with legal obligations regarding international shipments (excluding certain Asian regions)

3. Data Sharing and Disclosure

We respect the privacy of both professional and home bar customers:

  • Service Providers: We share data with payment processors for secure transactions and shipping carriers to deliver your bar rail moulding or air tank parts.
  • Legal Requirements: We may disclose information if required for tax purposes or to comply with U.S. laws.
  • Business Transfers: In case of merger or acquisition, customer data may be transferred to continue serving your bar equipment needs.

We never sell your personal information to third-party marketers.

4. Data Storage and Security

Protecting your data is as important as the quality of our bar rails:

  • All transactions are protected by SSL encryption, similar to our payment processing security
  • We follow PCI-DSS standards for handling payment information
  • Data is stored on secure servers with limited access
  • We retain information only as long as necessary to serve your bar equipment needs

5. Your Rights and Choices

You have control over your information:

  • Access or update your account information for future orders of bar caddies or cleaning supplies
  • Request deletion of personal data, subject to legal requirements
  • Opt-out of marketing communications while still receiving order updates
  • Object to certain processing of your data

To exercise these rights, contact us at [email protected].

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your shopping experience for bar accessories and draft beer components:

  • Essential Cookies: Required for processing orders of bar rail tubing and other products
  • Performance Cookies: Help us improve our website layout for browsing bar lighting options
  • Functional Cookies: Remember your preferences for bar decor styles

You can manage cookie preferences through your browser settings.

7. International Data Transfers

As we ship globally (excluding certain Asian regions), your data may be transferred to and processed in the United States, protected by our security measures.

8. Children’s Privacy

Our bar equipment is intended for adult use. We do not knowingly collect data from individuals under the legal drinking age in their jurisdiction.

9. Changes to This Policy

We may update this policy as we expand our product line of bar service supplies. Significant changes will be communicated to customers who have purchased bar rail brackets or other items.

10. Contact Us

For questions about this policy or your bar equipment orders:

PourLab Zone
488 Mill Road, Hartford, US 05001
Email: [email protected]