Welcome to PourLab Zone’s FAQ section. Here you’ll find answers to common questions about our products, shipping, payments, and more. If you don’t find what you’re looking for, please contact our customer service team at [email protected].

About PourLab Zone

Who is PourLab Zone’s target customer?
We cater to both professional bar owners and home bar enthusiasts. Our products are designed for those who appreciate professional-grade bar equipment, whether for commercial establishments or personal use.
What kind of products does PourLab Zone specialize in?
We specialize in high-quality bar equipment and accessories, including bar rails, refrigeration units, draft beer systems, bar lighting, and bartender supplies. Our products combine functionality with professional aesthetics.

Product Questions

What materials are your bar rails made from?
Our bar rails are crafted from durable stainless steel and come in various diameters (including 1.5-inch and 2-inch options) to suit different bar designs. We also offer matching brackets and cleaning supplies.
Do you sell complete kegerator systems?
Yes! We offer complete draft beer systems including bar refrigerators, air tanks, regulators, and all necessary air line components. Our systems are designed for both commercial and home use.
Can I get replacement parts for my existing bar equipment?
Absolutely. We carry a wide range of replacement parts for bar rails, refrigeration units, and draft systems. Check our “Air Tank & Regulator Parts” and “Bar Rail Moulding” sections for specific components.

Shipping & Delivery

What shipping options are available?
We offer two shipping methods:
1. Standard Shipping ($12.95 via DHL/FedEx): 10-15 business days after processing
2. Free Shipping (via EMS for orders over $50): 15-25 business days after processing
All orders are processed within 1-2 business days.
Do you ship internationally?
Yes, we ship worldwide with some exceptions in certain Asian regions and remote areas. All packages ship from our Hartford, US warehouse with careful attention to secure packaging.
How can I track my order?
You’ll receive tracking information via email as soon as your package leaves our facility. For Standard Shipping (DHL/FedEx), you can track directly on their websites. For EMS shipments, use the provided tracking number on your local postal service’s website.

Payments & Accounts

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure checkout. All transactions are encrypted for your protection.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions. We never store your full payment details on our servers.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track order history and speeds up future purchases.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery. Items must be unused and in original packaging. Please contact [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs, unless the return is due to our error or a defective product. We recommend using a trackable shipping method.
How long does it take to process a refund?
Once we receive your returned item, refunds are processed within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment provider.

Additional Questions

Can I get professional advice for my bar setup?
While we don’t offer formal design services, our customer service team is knowledgeable about bar equipment and can offer general recommendations based on your needs. Many commercial bar owners find our product combinations ideal for their establishments.
Do you offer commercial discounts for large orders?
For bulk orders (typically $1,000+), please contact us directly at [email protected] to discuss potential volume discounts and customized shipping solutions.
What if my item arrives damaged?
Please contact us immediately if you receive a damaged item. We’ll need photos of the damage and packaging to process a replacement or refund. We take great care in packaging but will make it right if any issues occur during transit.

Still have questions? Our customer service team is happy to help. Email us at [email protected] or visit our website at www.pourlabzone.com for more information.